Privacy Policy

Albert - AI Psychologist (@psyalbert_bot)

Welcome to Albert - AI Psychologist ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Telegram bot service.

By using Albert - AI Psychologist, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Information You Provide Directly

When you interact with our bot, we collect:

• Telegram User Information: Your Telegram username and user ID
• Optional Profile Data: Date of birth (if you choose to provide it)
• Conversation Data: Messages you send to the bot and the context of your conversations
• Subscription Information: Payment status and subscription type (if applicable)

1.2 Information Collected Automatically

We automatically collect certain information when you use our service:

• Usage Data: Frequency of use, session duration, and interaction patterns
• Technical Data: Time stamps, error logs, and service performance metrics

1.3 Information We Do NOT Collect

We do not collect:

• Your real name (unless voluntarily shared in conversation)
• Email address
• Phone number
• Physical address
• Payment card details (handled by payment processors)
• Medical records or diagnoses

2. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Legal Basis (GDPR)
Provide and maintain our Service	Performance of contract
Personalize your experience based on age (if provided)	Consent
Process and manage subscriptions	Performance of contract
Improve our AI model's responses	Legitimate interests
Send service-related notifications	Performance of contract
Detect and prevent fraud or abuse	Legitimate interests
Comply with legal obligations	Legal obligation

3. Data Sharing and Third Parties

3.1 Service Providers

We share your information with third-party service providers that help us operate our service:

• OpenAI: We use OpenAI's API to process your messages and generate responses. Messages are sent without direct personal identifiers. OpenAI Privacy Policy
• Telegram: Our bot operates on Telegram's platform. Telegram Privacy Policy
• Payment Processors: If you purchase a subscription, payment is handled by secure third-party processors integrated with Telegram

3.2 Data We Do NOT Share

We do not:

• Sell your personal information to third parties
• Share your conversation content with advertisers
• Use your data for marketing unrelated services
• Share your data with other users

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

4. Data Retention

We retain your information for different periods depending on the type:

• Active User Data: Retained while you actively use the service
• Conversation History: Retained for up to 90 days to maintain context
• Subscription Records: Retained for tax and legal compliance (up to 7 years)
• Deleted Account Data: Removed within 30 days of deletion request

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit using TLS/SSL protocols
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Security Audits: Periodic reviews of our security practices
• Secure Infrastructure: Use of secure cloud services with appropriate certifications

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country.

We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Ensuring recipients maintain adequate security measures
• Limiting transfers to countries with adequate data protection laws

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us through the Support function in the bot.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top
• Sending a notification through the bot for significant changes

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

11. Cookie Policy

As a Telegram bot, we do not use cookies or similar tracking technologies. All data collection occurs through your direct interaction with the bot within the Telegram platform.

12. California Privacy Rights

Shine the Light: California residents may request information about disclosure of personal information to third parties for marketing purposes. We do not share personal information for such purposes.

Do Not Track: Our Service does not respond to Do Not Track signals as it operates entirely within Telegram's ecosystem.

13. Data Controller Information

For the purposes of data protection laws, the data controller responsible for your personal information is the operator of Albert - AI Psychologist bot. All communications should be directed through the Support function within the bot.